Question 1

What is Azores Group?

Accepted Answer

Azores Group is a comprehensive platform and local hub offering everything related to the Azores Islands. We provide curated travel packages, tours and activities, luxury and special-interest experiences, transportation, real estate and business services, events, and B2B solutions — all connected through trusted local partners across all nine islands.

Question 2

What services does Azores Group offer?

Accepted Answer

Azores Group offers a wide range of services, including:

• Travel packages (single-island & multi-island)
 • Tours and activities (private & shared)
 • Luxury experiences and concierge services
 • Accommodation solutions (hotels, villas, AL)
 • Car, van, bus, and yacht rentals
 • Weddings, events, and MICE services
 • Business, investment, and real estate support
 • B2B partnerships and travel agency cooperation
 • Marketing and web services for local businesses

We act as a single point of contact for all Azores-related needs.

Question 3

Which Azores islands do you operate on?

Accepted Answer

We operate across all nine Azorean islands: São Miguel, Terceira, Pico, Faial (Horta), São Jorge, Flores, Corvo, Graciosa, and Santa Maria. Our local network allows us to build experiences anywhere in the archipelago.

Question 4

Are you a local company?

Accepted Answer

Yes. Azores Group is built with deep local expertise and long-standing relationships across the islands. We work directly with trusted local guides, operators, property owners, and professionals to ensure authentic, reliable, and high-quality experiences.

Question 5

Who are your services for?

Accepted Answer

Our services are designed for:

• Individual travelers and couples
 • Families and private groups
 • Luxury travelers and VIP clients
 • Large groups and corporate travel
 • Investors and business professionals
 • Travel agencies and international partners

We tailor each experience based on the client’s goals, interests, and travel style.

Question 6

Can experiences be customized?

Accepted Answer

Absolutely. Customization is at the core of what we do. All packages, tours, and services can be adapted — from accommodation and activities to pace, privacy level, and special requests. Fully bespoke itineraries are available on request.

Question 7

How do I contact Azores Group?

Accepted Answer

You can reach us through multiple channels:

• Website contact forms
 • Live chat on the website
 • WhatsApp
 • Telegram
 • Email

Our team responds quickly and can assist with planning, bookings, and personalized requests.

Question 8

Can I customize my services?

Accepted Answer

Yes, many of our offerings can be customized to cater to your preferences.

Question 9

Do you offer support before and during the trip?

Accepted Answer

Yes. We provide full support from the planning stage through to the end of your stay. Depending on the service booked, this may include local coordination, dedicated contacts, concierge services, and on-the-ground assistance.

Question 10

What languages does Azores Group operate in?

Accepted Answer

We operate primarily in English, Portuguese, French, Russian, German, and Spanish, and we can support other languages depending on the service and availability of guides.

Question 11

Why book with Azores Group instead of individual providers?

Accepted Answer

Booking with Azores Group gives you:

• One trusted point of contact
 • Access to vetted local partners
 • Seamless logistics across islands
 • Time-saving planning
 • Consistent quality standards
 • Flexible, scalable solutions

Whether you need a holiday, an event, or a business project, we handle everything in one place.

Question 12

How do I book a service or package?

Accepted Answer

You can book directly through our website using the online booking system or contact us via live chat, WhatsApp, Telegram, or email to arrange your booking or request a customized experience.

Question 13

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods depending on the service, including:

• Credit and debit cards
 • Bank transfers
 • Cryptocurrency

Payment details are always clearly communicated during the booking process.

Question 14

Is a deposit required to confirm a booking?

Accepted Answer

Travel packages are paid in full at the time of reservation to secure availability and confirm the booking.

For individual services such as tours and activities, a 50% deposit may be required to confirm the booking. If the service is booked within 90 days of the start date, full payment is required at the time of reservation.

All payment terms are clearly communicated during the booking process.

Question 15

Are prices per person or per group?

Accepted Answer

This depends on the package or service. Some experiences are priced per person, while others (such as private villas or luxury packages) are priced per group. Pricing details are always clearly stated on each package page.

Question 16

Are there any hidden fees?

Accepted Answer

No. All inclusions and exclusions are clearly outlined on each package or service page. Any optional extras or upgrades are discussed transparently in advance.

Question 17

Is my payment secure?

Accepted Answer

Yes. All online payments are processed through secure and trusted payment systems. We take data protection and payment security seriously.

Question 18

Do you offer invoices or booking confirmations?

Accepted Answer

Yes. Once your booking is confirmed, you will receive a booking confirmation and payment documentation via email.

Question 19

Can I speak to someone before booking?

Accepted Answer

Of course. Our team is available via live chat, WhatsApp, Telegram, or email to answer questions and help you choose the right service before you book.

Question 20

Do you work with travel agencies or companies?

Accepted Answer

Yes. Azores Group was originally established to work exclusively with travel agencies, tour operators, and corporate clients worldwide.

From 2026 onward, we have expanded our services to also work directly with individual travelers, while continuing to support B2B partners with the same high standards, reliability, and local expertise.

Question 21

What makes Azores Group different?

Accepted Answer

Azores Group combines local expertise, wide-ranging services, and personalized support. Instead of coordinating multiple providers, you benefit from one experienced team managing everything for you.

Question 22

Where can I find your policies and legal information?

Accepted Answer

Our terms and conditions,(https://www.azores.group/terms-and-conditions) privacy policy,(https://www.azores.group/privacy-policy) refund policy (https://www.azores.group/refund-policy)and other legal information (https://www.azores.group/accessibility-statement)are available on the website and linked during the booking process.

Question 23

Is customer support available during my trip?

Accepted Answer

Yes. During your trip, clients have access to 24/7 support to ensure a smooth and worry-free experience.

Before arrival and after your stay, our team typically responds to inquiries within 24 to 48 hours.

FAQ

Customer Service 24/7