Privacy Policy
Effective date: 13/03/2026
Last updated: 13/03/2026
1. Introduction
This Privacy Policy explains how Azores Group, operated by TRÉGUA LUXURIANTE – UNIPESSOAL LDA, collects, uses, stores, and protects your personal data when you use our website, request information, or book services.
We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR – Regulation EU 2016/679) and applicable Portuguese data protection laws.
By using our website, you agree to this Privacy Policy.
2. Data Controller
The data controller responsible for your personal data is:
TRÉGUA LUXURIANTE – UNIPESSOAL LDA
NIPC: 519144929
Registered office: Rua João Melo Abreu nº16
9500-316 Ponta Delgada
São Miguel – Azores – Portugal
Email: stan@azores.group
Website: www.azores.group
Azores Group is the commercial brand operated by TRÉGUA LUXURIANTE – UNIPESSOAL LDA.
3. Personal Data We Collect
Depending on how you interact with us, we may collect:
Information you provide directly:
• Full name
• Email address
• Phone number
• Nationality
• Number of participants
• Booking details
• Travel preferences
• Special requests
• Dietary restrictions
• Passport information (only when required by activity providers)
• Payment information (processed securely via third-party providers)
Information collected automatically:
• IP address
• Browser type
• Device type
• Pages visited
• Website usage data
• Cookies and analytics data
• Language preferences
Information from bookings:
When booking tours or accommodation:
• Guest names
• Contact details
• Booking dates
• Provider requirements
• Emergency contact if provided
We only collect data necessary to provide services.
4. How We Use Your Data
We use your personal data to:
• Process bookings
• Confirm reservations
• Communicate about services
• Provide customer support
• Coordinate with activity providers
• Improve our services
• Send booking confirmations
• Manage payments
• Comply with legal obligations
• Prevent fraud
• Send marketing communications (only if consent is given)
We never sell your personal data.
5. Legal Basis for Processing
Under GDPR we process your data based on:
Contractual necessity
To provide booked services.
Legal obligations
To comply with Portuguese tourism and business laws.
Legitimate interest
To improve services, prevent fraud, and operate our business.
Consent
For marketing emails and optional cookies.
6. Sharing Your Data
We only share data when necessary.
Your data may be shared with:
Service providers:
• Tour operators
• Activity providers
• Accommodation providers
• Transport companies
• Experience partners
Only information necessary to deliver the service is shared.
Technology providers:
• Wix (website platform)
• Payment processors (Stripe or similar)
• Email systems
• Analytics providers
These providers process data under GDPR compliance.
Legal authorities:
If required by law or regulatory authorities.
We do not sell or rent personal data to third parties.
7. International Data Transfers
Some technology providers may store data outside the European Economic Area (EEA).
When this occurs we ensure safeguards such as:
• GDPR compliant providers
• Standard Contractual Clauses
• Secure platforms
Wix and Stripe maintain appropriate security frameworks.
8. Data Retention
We only keep data as long as necessary.
Typical retention periods:
Booking data → up to 3 years
Customer communication → up to 2 years
Marketing data → until consent withdrawn
Invoices → 10 years (legal requirement)
Data may be kept longer if legally required.
9. Data Security
We take appropriate security measures including:
• Secure Wix infrastructure
• SSL encryption
• Restricted access
• Secure payment processing
• Password protected systems
• Partner confidentiality obligations
However, no online transmission is 100% secure.
10. Your GDPR Rights
Under GDPR you have the right to:
• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
• Lodge a complaint
Requests can be made via:
We may request identity verification before processing requests.
11. Marketing Communications
We may send:
• Travel offers
• Experience promotions
• News about Azores
• Special packages
Only if:
• You subscribed
• You requested information
• You gave consent
You may unsubscribe anytime via email link or request.
12. Cookies
Our website uses cookies to:
• Ensure website functionality
• Improve performance
• Understand visitor behaviour
• Remember preferences
Types of cookies may include:
Essential cookies
Analytics cookies
Marketing cookies
Preference cookies
You may manage cookies via your browser.
Wix may also place necessary cookies for platform functionality.
13. Third Party Links
Our website may contain links to:
• Partner websites
• Booking platforms
• Activity providers
We are not responsible for their privacy practices.
We recommend reviewing their policies.
14. Children’s Data
Our services are not directed at children under 16.
We do not knowingly collect children's data.
If such data is identified it will be removed.
Some activities may have age requirements which will be clearly stated.
15. Booking Partner Responsibility
When Azores Group acts as an intermediary:
Certain data must be shared with the activity provider to deliver the service.
Each provider is responsible for their own operational data handling.
Azores Group only shares necessary booking information.
16. Complaints
If you believe your data rights were violated you may contact us:
You also have the right to complain to the Portuguese Data Protection Authority:
Comissão Nacional de Proteção de Dados (CNPD)
www.cnpd.pt
17. Updates to this Policy
We may update this Privacy Policy.
Changes will be published on this page.
Continued use of the website constitutes acceptance.
18. Contact
For privacy questions contact:
TRÉGUA LUXURIANTE – UNIPESSOAL LDA
Azores Group
Rua João Melo Abreu nº16
9500-316 Ponta Delgada
São Miguel – Azores – Portugal
Email: stan@azores.group
19. Consent
By using our website you acknowledge that you have read and understood this Privacy Policy.