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Refund Policy

Refund Policy for Azores Group

Effective Date: 05/10/2024

At Azores Group, we strive to provide exceptional experiences and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds will be processed for excursions, tours, and related services.

1. Excursion Refund Policy

  • Cancellation by Customer:

    • Cancellations made 90 days or more before the excursion date are eligible for a full refund.

    • Cancellations made less than 90 days before the excursion date are non-refundable. This policy is in place as we are required to pay our partners, including hotels and service providers, well in advance.

  • Cancellation by Azores Group:

    • In the rare event that Azores Group cancels an excursion, customers will receive a full refund of the payment made.

2. Tour Refund Policy

  • Cancellation by Customer:

    • Customers can cancel their tours at any time before the tour date and will receive a full refund.

  • Cancellation by Azores Group:

    • If Azores Group cancels a tour for any reason, customers will receive a full refund of the payment made.

3. Refund Process

  • To request a refund, please contact us at stan@azores.group or call +351968821419. Provide your booking details, including your name, excursion/tour date, and reason for cancellation.

  • Refunds will be processed using the original payment method within 14 business days of receiving the request. Please note that it may take additional time for your bank or payment provider to process the refund.

4. Non-Refundable Fees

  • Any additional services or fees incurred during the booking process that are not part of the main excursion/tour package may be non-refundable. This includes but is not limited to, optional upgrades, travel insurance, and other add-on services.

5. Liability Disclaimer

  • Azores Group is not responsible for any indirect or consequential damages arising from cancellations or refunds. Our liability is limited to the total amount paid for the excursion or tour.

6. Changes to the Refund Policy

  • Azores Group reserves the right to modify or update this Refund Policy at any time. Customers will be notified of any changes via our website or through email communications.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us:

Azores Group
Email: stan@azores.group
Phone: +351968821419
Address: Rua Joao Melo Abreu 16, Ponta Delgada, 9500-316, Portugal

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