Terms & Conditions
Effective date: 13/03/2026
1. Company Information
This website is operated by TRÉGUA LUXURIANTE – UNIPESSOAL LDA, the legal entity behind the Azores Group brand.
 
Legal company details:
Company name: TRÉGUA LUXURIANTE – UNIPESSOAL LDA
NIPC: 519144929
Registered address: Rua João Melo Abreu nº16, 9500-316 Ponta Delgada, São Miguel, Azores, Portugal
Email: stan@azores.group
Brand: Azores Group
Throughout this document, "Azores Group", "we", "our", or "us" refers to TRÉGUA LUXURIANTE – UNIPESSOAL LDA.
By using this website or booking services through our platform, you agree to these Terms & Conditions.

2. Nature of Services
Azores Group operates as:
• A tourism marketing platform
• A booking intermediary
• A destination management platform
• A promoter of local experiences and services

Some services are operated directly by Azores Group, while others are provided by independent third-party partners such as:
• Tour operators
• Activity providers
• Accommodation providers
• Transport companies
• Experience hosts

When Azores Group acts as an intermediary, the contract for the service may be between the customer and the third-party provider.
- We carefully select our partners but cannot be held responsible for operational issues caused by third-party providers.


3. Bookings
When making a booking you agree that:
• All information provided is accurate
• You are legally capable of entering agreements
• You accept the specific terms of the service provider
• You understand cancellation conditions before payment

A booking is only confirmed after:
• Payment is received, and
• Confirmation is sent by email.
Azores Group reserves the right to refuse bookings in cases of fraud, incorrect pricing, or availability errors.

4. Payments
Payments may be processed via:
• Stripe
• Bank transfer
• Payment links
• Other secure providers

Prices are shown in Euros unless stated otherwise.

Depending on the service:
• Full payment may be required
• A deposit may be required
• Remaining balance may be paid locally

Failure to complete payments may result in cancellation.


5. Cancellations & Refunds
Cancellation policies vary depending on the service provider.
Unless otherwise stated:

Standard guideline:
• More than 7 days before activity → Full refund
• 3–7 days → Partial refund possible
• Less than 72 hours → Non-refundable
• No show → No refund

Some experiences such as:
• Whale watching
• Adventure activities
• Private tours
• Accommodation
may have stricter cancellation policies.

Weather dependent activities may be rescheduled rather than refunded.

Refund processing time:
5–14 business days.
Transaction fees may be non-refundable.


6. Changes by Azores Group or Partners

We reserve the right to:
• Change itineraries due to weather
• Substitute providers when necessary
• Adjust schedules for safety reasons
• Cancel services due to force majeure

Force majeure includes:
• Weather conditions
• Natural events
• Government restrictions
• Strikes
• Safety risks
• Events beyond reasonable control

In such cases we will attempt:
• Alternative solutions
• Rescheduling
• Credit vouchers
• Partial refunds when applicable

7. Customer Responsibilities
Customers agree to:
• Arrive on time
• Follow safety instructions
• Respect local laws
• Respect guides and partners
• Maintain appropriate behaviour

Azores Group or partners may refuse participation if behaviour risks safety or disrupts operations.
No refund will be issued in such cases.

8. Health & Safety
Customers must inform us of:
• Medical conditions
• Mobility limitations
• Pregnancy (for certain activities)
• Dietary restrictions (for packages)

Participation is at your own risk unless negligence is proven.
Adventure and outdoor activities carry inherent risks.

Appropriate travel insurance is strongly recommended.


9. Insurance
Azores Group recommends all customers have:
• Travel insurance
• Health insurance
• Activity coverage
Third-party providers maintain their legally required insurance.

Azores Group cannot be responsible for personal loss, injury, or damages beyond legal obligations.


10. Accommodation Bookings
For accommodation arranged through Azores Group:
• Specific units may not always be guaranteed
• Equivalent alternatives may be provided
• Check-in rules must be respected
• Damage caused by guests is their responsibility
Security deposits may apply depending on the property.

11. Pricing Errors
We reserve the right to correct:
• Pricing errors
• Availability errors
• Technical mistakes
If a pricing mistake occurs you will be offered:
• Correct pricing option
• Alternative service
• Full refund option


12. Intellectual Property
All website content including:
• Text
• Branding
• Photos
• Videos
• Design
• Logos
belongs to Azores Group unless stated otherwise.
Content may not be copied or reused without written permission.
13. Limitation of Liability

Azores Group shall not be liable for:
• Indirect damages
• Loss of enjoyment
• Travel disruptions outside our control
• Third-party operational failures
• Weather disruptions
• Personal property loss
Our liability is limited to the value of the booked service where legally applicable.

14. Privacy
Use of this website is also governed by our Privacy Policy.
We process data only as necessary to:
• Manage bookings
• Provide services
• Customer communication
• Legal compliance

15. Complaints
If you experience an issue:

You must notify us as soon as possible so we can attempt resolution.
Contact:
stan@azores.group
Formal complaints should be submitted within 14 days after the service.

16. Governing Law
These Terms are governed by Portuguese law.
Any disputes shall fall under the jurisdiction of Portuguese courts.
Consumers may also use the EU Online Dispute Resolution platform where applicable.

17. Changes to Terms
Azores Group may update these Terms at any time.
Updated versions will always be published on this page.
Continued use of the website implies acceptance.

18. Contact Information
Azores Group
TRÉGUA LUXURIANTE – UNIPESSOAL LDA
Rua João Melo Abreu nº16
9500-316 Ponta Delgada
São Miguel – Azores – Portugal
Email: stan@azores.group

19. Acceptance of Terms
By using this website and booking services you confirm that you:
• Have read these Terms
• Understand them
• Agree to them